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Online Technical Support

Diamond Tools Support Center

As summertime fabrication heats up and the push for projects to be finished in time for the holidays rapidly approaches, Nicolai wants to make sure everyone has the opportunity to maximize their CNC tooling operations, supercharge production, and increase precision while fabricating.

How do we make sure of that?

Faster and more efficient service. That’s what we’re offering you right now. 

Nicolai Diamant holds itself to the highest standard of excellence. Our diamond tools being handcrafted since 1980 is simply not enough. This is why we offer second-to-none service for all our clients and partners within the stone industry. 

Our NEW online technical support center exists to ensure that all CNC fabricators have access to world-class service at their fingertips.

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Better Service for All

This online technical support is available to all of Nicolai North America’s clients and anyone else in North America fabricating with Nicolai Diamant diamond tools. The online support is ready to be used and can be utilized Monday to Friday, from 8:00am – 5:00pm EST. Not to mention, this new service is entirely FREE.

Nicolai North America now offers this service so you do not have to wait for our diamond tool technicians to fly out to your shop and access your situation. This online technical support center will drastically reduce downtime, increase production, and help your business succeed.

If you prefer to have industry-leading and world-class diamond tool service at your fingertips, this solution is the right fit for you. We understand that some people prefer messaging and not phone calls. By implementing this service, you now have the option to do both.

Nicolai Diamant is the only diamond tool manufacturer in the industry offering this service. It is a testament to our commitment to providing our clients with the resources needed to lead their respective local markets and national industries. We want to see our clients succeed and this is another step in the right direction to give them the tools they need. 

Through every interaction, we want you to feel like more than just a paying customer to us. Rather, we want to be an extension of your family company as your manufacturing technology partner so you can worry less about tooling, and spend more time increasing sales, managing accounts and keeping your own clients happy.

Using the Online Technical Support Center

Okay. So now you’re wondering: How do I use the new online technical support center? 

Here’s how:

Step 1: Go to nicolaidiamant.com

Step 2: Click the blue Help icon on the bottom right side of the page

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Step 3: Fill in your name, email address, and what you need help with

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Step 4: Within minutes, a CNC tooling technician will respond to your service request

The Nicolai Diamant Way

In addition to our already existing remote telephone hotline service for all your diamond tools needs, we are now even more stoked to offer this new online technical support center with dedicated technicians to make sure your cnc tooling questions never go unanswered. It is our goal to provide you with the knowledge needed to return back to normal operation as quickly as possible.

No other cnc tooling manufacturer in the industry offers this service. Nicolai North America saw a need for our clients and wanted to improve your experience operating with Nicolai diamond tools that have been handcrafted since 1980.

Nicolai Diamant will be at Marmomacc 2019 from September 25 – 28. Come find us at HALL 7 STAND E3 to meet our team, talk diamond tools, and find out how Nicolai CNC tools will optimize your production, accuracy, and efficiency. 
If you have any questions or comments, please contact us today at marketing@nicolai-na.com to learn more or fill out the contact request form below:

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